Terms and Conditions

You will be asked to accept these terms before submitting any booking. Payment of any deposit or full fees will constitute acceptance of these terms by you. If you have any questions then please ask.

Cancellation policy for all workshops

Cancellation by Lotus Star : A workshop will only be cancelled in the event of illness or emergency circumstances and in such an event you will be notified immediately using the contact details provided at the time of booking. You will be offered a place on an alternative workshop date and can of course alternatively request a full refund of any monies paid. No compensation will be paid in the event of cancellation by Lotus Star.

Cancellation by you : If you choose to cancel your place on a workshop then please give at least 48 hours written notice via email or the online contact form. You will be offered the choice of a transfer onto an alternative workshop, if possible to accommodate, or a refund of monies paid LESS any deposit amount paid or the equivalent of the deposit amount if full payment has been made. You are welcome to transfer your place to another person at no additional cost. 

Thank you for your understanding that I have venue hire, insurance, equipment and promotional costs to cover when running a class – including my time commitment. Workshops are only viable with a minimum number of attendees which is why I ask for a financial commitment to secure your place.

Cancellation policy for all circles, groups and private appointments

Cancellation by Lotus Star : A circle/group/private appointment will only be cancelled in the event of illness or emergency circumstances and in such an event you will be notified immediately using the contact details provided at the time of booking. You will be offered a place on an alternative circle/group/private appointment date and can of course alternatively request a full refund of any monies paid. No compensation will be paid in the event of cancellation by Lotus Star.

Cancellation by you : If you choose to cancel your place on a circle/group/private appointment then please give at least 48 hours written notice via email or the online contact form. You will be offered the choice of a transfer onto an alternative circle/group/private appointment date if possible to accommodate – or a refund of monies paid LESS $10 to cover banking fees. You are welcome to transfer your place to another person at no additional cost. There will be no refund offered if less than 48 hours written notice is received. In the event of no advance payment having been made for your booking then you are asked to honour your commitment and bank details will be supplied for a direct transfer to cover the cost of your original booking IN FULL if less than 48 hours written notice of cancellation has been given.

Thank you for your understanding that I have venue hire, insurance, equipment and promotional costs to cover when running a class – including my time commitment. Workshops are only viable with a minimum number of attendees which is why I ask for a financial commitment to secure your place. Private appointments are held in good faith and I’m often unable to fill a cancelled timeslot at short notice.

Readings cancellation policy

Cancellation by Lotus Star of in person or video call Crystal Tarot Reading : An in-person or scheduled video call reading will only be cancelled in the event of illness or emergency circumstances and in such an event you will be notified immediately using the contact details provided at the time of booking. You will be offered an alternative appointment time and can of course alternatively request a full refund of any monies paid. No compensation will be paid in the event of cancellation by Lotus Star.

Cancellation by you of in person Crystal Tarot Reading : If you choose to cancel your in-person Crystal Tarot Reading then please give at least 48 hours notice via sms to 0474 197707, email or the online contact form. You will be offered the choice of an alternative appointment time or a refund of monies paid LESS $10 to cover banking fees. You are welcome to transfer your booking to another person at no additional cost. In the event of no advance payment having been made, a 50% value fee is payable for cancellation by you on the day of the crystal tarot reading booking.

Cancellation by you of ANY online reading – including Crystal Tarot, Tarot, Crystal Mandala, Numerology Report : All bookings of online readings are instant and final and no refund will be made if you choose to cancel and/or are unable to provide a full name and photograph showing the face from which to work. You are welcome to transfer your booking to another person at no additional cost.

Remote Distance Healing policy

Cancellation by Lotus Star of Remote Distance Healing Appointments : A remote distance healing appointment will only be cancelled in the event of illness or emergency circumstances and in such an event you will be notified immediately using the contact details provided at the time of booking. You will be offered an alternative appointment time and can of course alternatively request a full refund of any monies paid. No compensation will be paid in the event of cancellation by Lotus Star.

Cancellation by you of Remote Distance Healing Appointments : If you choose to cancel your remote distance healing appointment then please give at least 48 hours notice via sms to 0474 197707, email or the online contact form. You will be offered the choice of an alternative appointment time or a refund of monies paid LESS $10 to cover banking fees. No refund will be made if you are unable to provide a full name and photograph showing the face from which to work. You are welcome to transfer your booking to another person at no additional cost. In the event of no advance payment having been made, a 50% value fee is payable for cancellation by you on the day of the remote distance healing appointment booking.

Privacy policy

Any data held on you will never be shared with 3rd parties and will be stored securely. You can request access and changes to personal information stored about you at any time by contacting Lotus Star here. You can opt out of hearing from Lotus Star at any time by clicking the unsubscribe link in the footer of any email you receive from Lotus Star, or by contacting Lotus Star here. Your information will be treated with the greatest respect and confidentiality. The following explains how personal data is collected and for what purposes:

Name and contact details are collected and stored electronically via online forms at www.lotusstar.com.au and www.facebook.com/lotusstartherapies for the purposes of service delivery, providing updates, special offer details and the marketing of services via infrequent emails. By clicking subscribe, you agree that Lotus Star may process your information in accordance with these terms.

Lotus Star uses a MailChimp account to securely process contact details. Here are links to the MailChimp Privacy Policy and Terms of Use.

The Lotus Star online store uses a PayPal payment gateway to securely process all electronic financial transactions. Here are links to the PayPal Privacy Policy and Terms of Use.

Name, contact details, date of birth, emergency contact information and general medical information is collected via paper or electronic consultation forms before all initial therapy appointments for the purposes of ensuring appropriate treatment can be provided. Contraindications may restrict, or prevent a treatment, or require prior medical permission. You will be asked to sign acceptance that Lotus Star may process your information in accordance with these terms and that you understand that any treatment or information received is not intended to be taken as a replacement for medical advice. Any email address collected via a consultation form will also be stored electronically for the purposes of providing updates, special offer details and the marketing of services via infrequent emails. By ticking subscribe, you agree that Lotus Star may process your information in accordance with these terms.

Elizabeth Sandland, Lotus Star – 26th April 2023